1. Scope

This policy applies to personal information collected through greenwichems.org and online forms, registrations, accounts, communications, donation and payment interfaces, and other digital services that link to this policy. It does not replace the Greenwich EMS Notice of Privacy Practices or any other policy that specifically applies to a particular program, transaction, or service.

2. Information We Collect

Depending on how you use the website, we may collect information that you choose to provide, including:

• Name, address, telephone number, email address, and other contact information.
• Information submitted through contact forms, registrations, applications, event forms, training forms, surveys, or other website forms.
• Account information and credentials where an online account is offered.
• Donation, billing, transaction, and payment-related information. Payment card data may be handled directly by third-party payment processors rather than stored by Greenwich EMS.
• Communications you send to us by email, web form, or text message.
• Any other information you voluntarily provide through the website.

We may also automatically receive limited technical information such as IP address, browser type, device type, operating system, referring pages, pages visited, approximate location derived from IP address, and similar website usage information.

3. How We Use Information

We may use information collected through the website to:

• Provide, maintain, and improve the website and online services.
• Respond to questions, requests, registrations, applications, or other submissions.
• Administer programs, classes, events, donations, payments, and other services requested by a user.
• Send administrative, transactional, service-related, or other communications that a user has requested or consented to receive.
• Protect the security, integrity, and availability of our website, systems, users, and organization.
• Comply with legal, regulatory, contractual, recordkeeping, and reporting requirements.
• Analyze website performance and usage and improve the user experience.

4. How We Share Information

Greenwich EMS may disclose personal information when reasonably necessary to operate the website and provide requested services, including to vendors and service providers that perform functions on our behalf, such as website hosting, cloud services, communications, analytics, registration systems, payment processing, or other operational support. We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect rights, safety, security, or property.

5. Text Messaging & SMS Privacy

If you provide a mobile number and consent to receive text messages from Greenwich EMS, we may use that number to send the communications described at the point of consent, which may include administrative, transactional, informational, program-related, or other permitted messages.

Where applicable, message frequency may vary and message and data rates may apply. You may opt out of text messages by replying STOP. For help, reply HELP or contact Greenwich EMS using the information below. Consent to receive text messages is not a condition of making a purchase or donation unless expressly stated otherwise where permitted by law.

6. Cookies, Analytics & Similar Technologies

The website may use cookies, pixels, log files, analytics tools, and similar technologies to support site functionality, remember preferences, measure traffic, understand how visitors use the website, improve performance, and protect against fraud or abuse. Your browser may allow you to block or delete cookies, although some website functions may not work properly if cookies are disabled.

7. Payments, Donations & Transactions

When you make a donation, payment, registration purchase, or other transaction through the website, the transaction may be processed by a third-party payment processor or service provider. Those providers may collect payment information directly and may process it under their own privacy and security terms. Greenwich EMS may receive transaction details necessary for accounting, fulfillment, registration, donor administration, customer service, and recordkeeping.

8. Data Retention & Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, to provide requested services, maintain appropriate business and legal records, resolve disputes, enforce agreements, and comply with applicable law. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Greenwich EMS uses reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission method, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Your Choices & Privacy Rights

You may choose not to provide certain information, although doing so may prevent us from providing a requested service. You may unsubscribe from promotional email communications using the unsubscribe mechanism included in those messages and may opt out of SMS messages as described above.

Depending on your residence and applicable law, you may also have rights relating to access, correction, deletion, or other handling of personal information. To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children & Minors

Some Greenwich EMS programs or services may involve minors. Where consent from a parent or legal guardian is required by law or by a particular program, we may request that consent. The general website is not intended to knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child under 13 has provided personal information through the website without appropriate authorization, please contact us.

11. Third-Party Websites & Services

The website may contain links to or integrations with third-party websites, platforms, social media services, payment processors, mapping services, video providers, or other external services. Greenwich EMS does not control the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service you use.

12. Changes to This Policy

We may update this Website Privacy Policy from time to time to reflect changes in our website, services, practices, technology, or legal requirements. When we make material changes, we will update the effective date shown above and may provide additional notice when appropriate.